Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The Sitel group, specialised in remote customer relationship management, has announced the recruitment of 275 positions on permanent contracts for its call centre located at Cournon d'Auvergne (Puy-de-Dôme). Recruitment will take place before 30 June 2020. To cope with the workload due to the arrival of a new client, the automotive group PSA, the company is launching a major recruitment plan for customer advisers in partnership with the public employment service (Pôle Emploi). A three-week training course will be given to the people recruited, who will be paid the legal minimum wage (SMIC), with a possible performance bonus, on a 35-hour weekly basis. The selected candidates will join the 500 employees of Sitel Clermont-Ferrand.
Eurofound (2020), Sitel, Business expansion in France, factsheet number 99776, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/99776.