Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Hays Travel, a UK-based travel agency, is creating 700 new permanent jobs. The company will hire 500 foreign currency handlers across the UK and 200 employees at the company’s head office in Sunderland, in North East England. The company will also provide around 800 apprenticeships in their 737 branches. The recruitment of these new jobs has already started. The company’s head of management said that they are employing more staff to ensure that customer service is of the highest possible quality in their stores.
Hays Travel is the UK’s largest independent travel agents with 737 shops across the country. Following the liquidation of the travel company Thomas Cook’s in September, Hays Travel acquired all their shops and employed 2,300 people of their staff.
Eurofound (2019), Hays Travel, Business expansion in United Kingdom, factsheet number 99247, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/99247.