The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Bordeaux, Dijon, Nantes, Noisy-le-Grand and Toulouse
Sector
Financial Services Financial And Insurance Activities Financial Service Activities, Except Insurance And Pension Funding 64.19 - Other monetary intermediation
270 jobs Number of planned job losses
170 jobs Number of planned job creations
Announcement Date
23 July 2019
Employment effect (start)
1 January 2020
Foreseen end date
24 December 2021
Description
LCL Crédit Lyonnais has announced the closure of call centres in Bordeaux, Dijon, Nantes, Noisy-le-Grand and Toulouse by 2020, which will result in the loss of 270 jobs, with no forced departures: the employees concerned will be offered outplacement solutions in branches in their region.
This reorganisation should lead to the closure of five of the nine call centres, the largest of which is located in Bordeaux. The aim of the restructuring is to make savings in the operations area and re-focus the call centres tasks into four areas of expertise: consumer credit, real estate, insurance, and sales. The remaining call centres will employ 460 employees and will eventually recruit 170 additional people. In total, net employment will be reduced by 100 positions.
The employees' representatives argue that the reduction in call centres personnel, at a time when the bank is undergoing digitalisation, will put pressure on employees operating in bank branches.
Eurofound (2019), LCL Crédit Lyonnais, Internal restructuring in France, factsheet number 98223, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/98223.
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