The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
New offshoring locations
200 jobs Number of planned job losses
Announcement Date
17 June 2019
Employment effect (start)
1 August 2019
Foreseen end date
Description
Utilities company Southern Water has announced plans to cut 200 jobs in its customer services department. The company has 220 customer services staff at its two sites in Worthing and Falmer, meaning the vast majority of these jobs will be lost. The jobs will be outsourced to Capita, who will provide customer service for Southern Water from offices in Bangalore, India and Rotherham, South Yorkshire.
It is being reported that the transfer of work will begin from 1 August 2019; the statutory 45 day consultation process is already underway. A spokesperson for Unison noted that staff were angry and upset at the news.
Eurofound (2019), Southern Water, Offshoring/Delocalisation in United Kingdom, factsheet number 97969, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/97969.
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