The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
200 jobs Number of planned job losses
Announcement Date
14 May 2019
Employment effect (start)
12 July 2019
Foreseen end date
31 July 2019
Description
The Conduent call centre at Sophia Antipolis (Alpes-Maritimes) is scheduled to close on 12 July, following the termination of the contract with Apple. The site's 200 employees work for AppleCare, Apple's technical services program. Employees at this site handle first-level calls for questions about iOS, macOS, AppleID accounts or family sharing. Apple's decision to withdraw would be due to poor satisfaction survey results and a significant drop in calls volume.
Eurofound (2019), Conduent Business Process Solutions, Closure in France, factsheet number 97737, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/97737.
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