The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Office Administrative, Office Support And Other Business Support Activities 82 - Office administrative, office support and other business support activities
500 jobs Number of planned job creations
Announcement Date
31 January 2019
Employment effect (start)
31 January 2019
Foreseen end date
30 June 2019
Description
Canadian-owned global customer outsourcing company Telus International has announced plans to create 500 new jobs in Romania by the end of June 2019. TELUS International Europe is a multilingual contact centre, which provides BPO (business process outsourcing) and ITO (information technology outsourcing), and has been operational in Romania since 2004.
As of February 2019, Telus International has 1,500 employees in Romania at two centres in Bucharest and Craiova (Dolj County). Globally, the company has a workforce of 32,000 across 10 countries. Previous restructurings took place in 2018 (300 jobs created) and in 2016 (300 jobs created).
1 February 2019: Ziarul Financiar (short version of the article) (www.zf.ro)
Citation
Eurofound (2019), Telus International, Business expansion in Romania, factsheet number 96625, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/96625.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
