The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
400 jobs Number of planned job losses
Announcement Date
15 January 2019
Employment effect (start)
15 January 2019
Foreseen end date
Description
The call centre company Abramo Customer Care will not renew 400 fixed term contracts to 400 employees working at the company's call centre in Crotone.
According to the workers and their trade unions, this decision is connected to the government's so called Decreto Dignità (Dignity Decree), which imposes companies to hire on open-ended contracts employees who have worked more than 24 months with fixed term contracts.
Around 30 of the workers who will be dismissed organised a sit-in in front of the company to protest against this decision, arguing it is better to be precarious than unemployed.
Eurofound (2019), Abramo Customer Care, Internal restructuring in Italy, factsheet number 96353, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/96353.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
