The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
330 jobs Number of planned job creations
Announcement Date
20 December 2018
Employment effect (start)
20 December 2018
Foreseen end date
31 December 2022
Description
Swedish outsourcing company Transcom Worldwide providing customer care, sales, technical support and other services through an extensive network of contact centres intends to create 330 new jobs in its Vilnius and Kaunas offices by the end of 2022. According to the management, most of the new employees will be hired in Transcom’s Kaunas office and will provide key customer services to clients in English, German and Lithuanian languages.
Transcom established their first office in Vilnius in April 2002, and this was followed in 2007 with a second contact centre in Kaunas. The company now employs around 950 people in Vilnius and Kaunas and is the largest customer services outsourcer in Lithuania. Transcom employs around 29,000 specialists at 50 contact centres across 21 countries, delivering services in 33 languages.
Sources
Citation
Eurofound (2018), Transcom Worldwide Vilnius, Business expansion in Lithuania, factsheet number 96245, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/96245.
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