Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Teleperformance has announced plans to create 300 new positions at its centre in Vila Nova de Gaia. The centre started operating in January 2018 and as of November 2018 employs 200 people. The company offers job vacancies for different levels of qualification and for projects developed in Portuguese, German, Dutch, English and Italian languages.
Teleperformance Portugal is part of the Teleperformance group, which specialises in customer experience management and shared services for international markets. The group employs 10,000 people from 82 nationalities worldwide and provides services in 35 languages for 64 markets.
Eurofound (2018), Teleperformance, Business expansion in Portugal, factsheet number 95958, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/95958.