The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Financial Services Financial And Insurance Activities Financial Service Activities, Except Insurance And Pension Funding 64.1 - Monetary intermediation
250 jobs Number of planned job creations
Announcement Date
15 August 2018
Employment effect (start)
15 August 2018
Foreseen end date
Description
TSB, the Britain-based commercial bank, announced on 14th of August that it was recruiting staff to its customer service team. Following the failure of the bank's IT system earlier this year, customers have made over 135,000 complaints.
Before the IT system broke down, the bank had 54 people working on the complaints team. The number of staff dedicated to customer service had reached 260 by July and the bank is planning to have 500 people on the team by the end of 2018. New staffs are based in a number of different locations including Birmingham, London, Sunderland and Swansea.
A spokesperson for TSB said: "We have a dedicated team looking at every customer complaint individually. The team continues to grow and our partners are doing everything they can to respond to the complaints we've received as quickly as possible."
TSB has 550 branches in Scotland, England and Wales and is owned by the Spanish Sabadell Group. Last year, the group hired 114 employees at its telephone banking centre in Sunderland.
Sources
Citation
Eurofound (2018), TSB Bank, Business expansion in United Kingdom, factsheet number 94772, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/94772.
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