The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
772 jobs Number of planned job losses
Announcement Date
2 August 2018
Employment effect (start)
2 August 2018
Foreseen end date
1 August 2019
Description
Virgin Media has announced that it will close its customer service centre in Swansea, making 772 employees redundant by July 2019. The plan was first announced in May and confirmed on 2nd August.
The company has said that 470 customer operations roles from Swansea will transfer to subcontractors or Virgin’s site near Manchester.
The CEO of the company said that the restructuring is part of a three-year plan to acquire new sites and invest in existing ones elsewhere in the UK.
The leader of Swansea Council said they will do everything to help affected workers and criticised Virgin Media: “We hope Virgin Media will work with us because the company owes the people of Swansea a debt.”
Sources
Citation
Eurofound (2018), Virgin Media, Internal restructuring in United Kingdom, factsheet number 94744, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/94744.
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