Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Call centre operator Firstsource has announced plans to create 300 new jobs at its site in Derby. The business at Pride Park currently employs 628 staff. More staff are needed to deal with the increase in business which has been driven by the success of the company's clients, including media giant Sky. It is reported that the new jobs will be in place by the end of October 2018 and recruitment for the positions is already underway. No information is available about the sorts of roles which are being recruited.
Last year, Firstsource made a similar announcement with the creation of 100 jobs at its Derby's site.
Eurofound (2018), Firstsource, Business expansion in United Kingdom, factsheet number 94533, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/94533.