Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The Spanish bank CaixaBank will hire 70 new sales representatives as part of its plan to expand in the region of Madrid. The new employees will assess customers of its retailing banking business, including individuals, SMEs and self-employed customers. They will assess customers on financial products, insurance policies and other banking services. The expansion is part of a process of transforming banking offices into advice centres, a trend in the financial sector.
Eurofound (2018), CaixaBank, Business expansion in Spain, factsheet number 93828, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/93828.