Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Fast growing call centre operator Firstsource has announced plans to create 200 new jobs at its site in Middlesbrough. The company, which announced 500 new jobs in 2017, continues to experience high demand for its services, which is the reason behind the latest announcement. Recruitment is already open for the new positions and a spokesperson for the company confirmed that the jobs would be added in the coming months and throughout 2018. Roles available include customer service advisors, team leaders and business support staff.
Eurofound (2018), Firstsource, Business expansion in United Kingdom, factsheet number 93745, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/93745.