Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
KCom, the UK-based telecommunications company, has announced that it will close one of its call centres in Hull at the end of March 2018, making 130 employees redundant. The compulsory consultation process between the management, the trade unions and the staff affected by the closure has already started.
A spokesperson for KCom has said that the company will focus on 'making sure any redundancies are kept to an absolute minimum' and that employees will be able to find work at the new service provider who takes over their existing contracts or at KCOM’s other local offices.
The spokesperson said that the call centre which will be closed has been 'unprofitable for several years'. KCom has reported a decrease in revenues and profits in the first six months of the 2017/18 financial year.
Eurofound (2017), KCom, Closure in United Kingdom, factsheet number 92710, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/92710.