The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Yorkshire and the Humber; South Yorkshire; Sheffield
Location of affected unit(s)
Sheffield
Sector
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
500 jobs Number of planned job creations
Announcement Date
16 August 2017
Employment effect (start)
Foreseen end date
Description
Webhelp's call centre is Sheffield announced it will create 500 new jobs, which will nearly double the centre's head count. The positions are created in response to increased business from Webhelp's clients, and will be located in the customer service, ecommerce, sales and collections departments. The roles will be permanent and the business is offering a range of shift patterns between the hours of 8am and 11pm. There is no information available on when the new jobs are expected to be filled.
Sources
16 August 2017: The Star
Citation
Eurofound (2017), Webhelp, Business expansion in United Kingdom, factsheet number 91745, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91745.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
