Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Call centre operator AGO Outsourcing has announced plans to create 470 new jobs at its site in East Kilbride, just south of Glasgow. The jobs are part of a GBP 40 million (€44.8 million) five year investment plan, which has supported the installation of new technology. The jobs will be added in two stages, with 90 jobs created in the sales division from the end of July 2017, and then a further 380 jobs in customer service, financial service and social media which will be created in early 2018.
Eurofound (2017), AGO Outsourcing, Business expansion in United Kingdom, factsheet number 91545, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91545.