The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
East Midlands; Derbyshire and Nottinghamshire; Derby
Location of affected unit(s)
Derby
Sector
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
100 jobs Number of planned job creations
Announcement Date
13 July 2017
Employment effect (start)
Foreseen end date
Description
Call centre operator Firstsource has announced that it is to create 100 new jobs at its site in Derby. The business will deal with a contract on behalf of Sky to handle its customer service calls. Firstsource has taken over the contract from Webhelp and staff were transferred from Webhelp to Firstsource. Recruitment for the new positions is already underway, though there is no information on when the jobs are expected to be filled. This latest announcement follows earlier expansion by Firstsource as it added 350 jobs in Middlesbrough earlier in 2017.
Sources
13 July 2017: Derby Telegraph
Citation
Eurofound (2017), Firstsource, Business expansion in United Kingdom, factsheet number 91523, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91523.
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