The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
0 - 280 jobs Number of planned job losses
Announcement Date
23 December 2014
Employment effect (start)
1 June 2017
Foreseen end date
Description
People Care, a call centre operator located in Collesalvetti, is to close and dismiss 448 workers.
The decision is attributed to the termination of its only contract for the provision of services to yellow pages Seat Pagine Gialle, due to occur at the end of May 2015.
Most iaffected workers are directly employed with open-ended contracts, while about 100 call centre operators are hired through a temporary employment agency.
Unions are taking part in negotiations, involving also local and national authorities. There is hope that the company will be sold to new investors and Seat Pagine Gialle may extend the service contract by six months.
Update, 24/06/2015: The call centre will be acquired by a competitor, Comdata. About 170 workers will keep their job and continue operating for Seat Pagine Gialle, that agreed to continue the service contract. Comdata also underwrote to relocate about 70 workers in its site of La Spezia.
Sources
29 December 2014: Toscana Notizie
29 January 2015: Agenparl
13 May 2015: Corriere fiorentino
14 May 2015: Adnkronos
Citation
Eurofound (2014), People Care, Closure in Italy, factsheet number 91344, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91344.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
