Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Lloyds Banking Group has announced that it is to close its call centre in Dundee which will result in the loss of up to 252 jobs. The Dundee site will close from 8 December 2017. It is understood that the work will be taken on by the company's contact centre in Dunfermline, approximately 70 km away. Unconfirmed reports suggest that up to 225 staff may be offered the opportunity to relocate to the Dunfermline operations, yet other reports suggest that staff have all been informed that they are at risk of redundancy.
Eurofound (2017), LLoyds Banking Group, Closure in United Kingdom, factsheet number 91326, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91326.