Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The French multinational group Armatis has announced that it will open a new contact centre in Guimarães, thereby creating 400 new jobs. The contact centre is set to open by early July 2017. Armatis specialises in customer service, CRM solutions and support marketing techniques. The recruitment process is reported to already be underway.
Armatis has 22 centres spread across France, Portugal, Tunisia and Poland employing around 10,000 people in total. The group, which has been operating in Portugal since 2012, currently has two companies in Portugal and five production centres in the cities of Lisbon, Caldas da Rainha and Porto.
Eurofound (2017), Armatis, Business expansion in Portugal, factsheet number 91098, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91098.