The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
100 jobs Number of planned job creations
Announcement Date
18 May 2017
Employment effect (start)
Foreseen end date
Description
Call centre operator EMCAS has announced it is to create 100 new jobs at its premises in Taunton, Somerset. The business, which said that the expansion was due to increased demand, specialises in the provision of financial services for customers who have been mis-sold products such as payment protection insurance or endowment mortgages. The new positions will be at both trainee and experienced sales levels. The company has said that extensive training will be provided for successful applicants. The timeframe for filling all the new positions has not been reported.
Sources
18 May 2017: Somerset County Gazette
Citation
Eurofound (2017), EMCAS, Business expansion in United Kingdom, factsheet number 91069, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91069.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
