The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
250 jobs Number of planned job creations
Announcement Date
20 March 2017
Employment effect (start)
Foreseen end date
Description
ResQ, a UK-based call centre firm is expanding its business and is creating 250 new positions at its site in Seaham, County Durham. No exact information is available on when these jobs are expected to be filled, however, the recruitment drive has already started and ResQ’s new office building has been officially opened.
ResQ is an outsourced ‘customer contact’ company, which provides inbound and outbound call services on behalf of its clients. The business expansion has been supported by Business Durham, the local economic development company.
Eurofound (2017), ResQ, Business expansion in United Kingdom, factsheet number 90601, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/90601.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
