Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Customer support company Convergys is to hire another 100 people at its call centre in Swords, Co Dublin. The company has hired 150 people since December 2016 and plans to hire 100 more. The roles involve operational and support functions for the company's services to BT broadband and phone customers in the UK.
Eurofound (2017), Convergys, Business expansion in Ireland, factsheet number 90437, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/90437.