Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The fast food chain McDonald's announced plans to create 100 new jobs in Austria. In more than 80 restaurants an additional two to three employees are hired to attend to customers (Gästebetreuer) and help them with the self-order kiosk or if necessary bring orders to the table. However, it is emphasised that McDonald's will not introduce service at tables in general. Currently, McDonald's operates 196 restaurants in Austria.
Eurofound (2017), McDonald's, Business expansion in Austria, factsheet number 89777, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/89777.