The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
120 jobs Number of planned job creations
Announcement Date
15 November 2016
Employment effect (start)
Foreseen end date
24 December 2016
Description
Customer services company Webhelp has announced that it is to create 120 new jobs at its site in Cardiff. Webhelp began operating in Cardiff in 2015 when it took on business from Serco. Presently 800 staff are employed at the Cardiff offices in Hodge House servicing two major contracts for Shop Direct and for Vodaphone. It is understood that the new positions will be predominantly full-time and there will be opportunities across various levels of the business, including customer service and operations management. Webhelp intends to recruit the new employees before Christmas.
Sources
15 November 2016: Wales Online
Citation
Eurofound (2016), Webhelp, Business expansion in United Kingdom, factsheet number 89285, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/89285.
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