Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Technical support specialist, Voxpro, is to create 400 new jobs in Dublin by mid-2018. The company offers customer contact solutions to more than 100 companies, including Google. It already employs 1,600 in Ireland. The services provided by Voxpro include "multilingual customer experience and technical support; trust and safety; risk and fraud activity; social media management, sales, analytics and harnessing product insights." The company employs 1,700 people worldwide, with plans to expand to 3,000 globally.
Eurofound (2016), Voxpro, Business expansion in Ireland, factsheet number 89240, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/89240.