The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
120 jobs Number of planned job creations
Announcement Date
14 October 2016
Employment effect (start)
23 October 2016
Foreseen end date
31 December 2017
Description
The call-centre group Tersea which already employs 400 people in France and Marocco has announced the creation of a new site in Beauvais (Oise). Since September 2016, 26 employees are working in Tersea's first site in Beauvais and the group will recruit another 120 employees for its new site by 2017. The group works for large companies of the insurance, tourism and cybercommerce sectors.
Sources
14 October 2016: Le Parisien
14 October 2016: Le Courrier Picard
Citation
Eurofound (2016), Tersea, Business expansion in France, factsheet number 88958, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/88958.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
