Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Finnish customer service call centre has initiated employer-employee negotiations aiming to cut up to 60 positions. The reason for the redundancies are less calls to the 118-service, a directory inquiry service for telephone numbers and addresses. In total 155 individuals will be affected by the negotiations. After the internal restructuring to employee will work solemnly with the 118-service.
Eurofound (2016), Fonecta, Internal restructuring in Finland, factsheet number 88728, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/88728.