The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
North East; Northumberland and Tyne and Wear; Tyneside
Location of affected unit(s)
Newburn
Sector
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
500 jobs Number of planned job creations
Announcement Date
14 July 2016
Employment effect (start)
Foreseen end date
31 December 2016
Description
First Contact Group, a provider of call centre support for a number of utility companies, has announced that it is to create 500 new jobs at its call centre in Newburn, near Newcastle Upon Tyne. The firm relocated to the new premises earlier in 2016 and now requires more staff to meet demand for its services. At present 150 people are employed at the call centre. The 500 new jobs includes the transfer of 300 people who were previously self-employed but contracted by the company, to direct employment. A further 200 positions will be created. Jobs are available at various levels across the company and it is reported that these new positions will be filled by the start of 2017.
Sources
14 July 2016: ChronicleLive
15 July 2016: Insider Media
Citation
Eurofound (2016), First Contact, Business expansion in United Kingdom, factsheet number 88262, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/88262.
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