Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Telecom Italia, a telecommunication services provider, announced 330 redundancies following a lengthy consultation with unions. In July, the company announced its intention to discuss a reduction of its headcount by 1,700 employees and the spin-off of its call centers. After consultations held at the premises of the Ministry of Economic Development, the company agreed to implement the 330 job cuts through voluntary early retirements and keep the call center service within the group. In addition, the company will activate so called 'solidarity contracts' for 3,000 employees. The agreement entails training measures as well as reallocation of affected workers within the group.
The main Italian trade union, the Italian General Confederation of Work (CGIL), refused to sign the agreement, criticising the lack of clarity of the agreement and pointing to the fact that few months earlier the company had announced the intention to gradually replace workers close to retirement with up to 4,000 new hires.
Over the last years, the company has implemented several restructuring plans involving job losses (see Telecom ItaliaIT-2013, Telecom ItaliaIT-2010, Telecom ItaliaIT-2008a, Telecom ItaliaIT-2008b).
Eurofound (2015), Telecom Italia, Internal restructuring in Italy, factsheet number 84771, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/84771.