The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
200 jobs Number of planned job losses
Announcement Date
5 March 2015
Employment effect (start)
Foreseen end date
Description
Belfast-based, Ageas Retail, has announced plans to close its call centre located on the Springvale Business Park. 200 jobs are understood to be affected by the decision. The company provides call centre services for insurance firms. The decision to close the site is due to changing customer behaviour making the site uneconomical, according to the company. The news is a shock to workers who reportedly had little idea about the company's plans before the announcement. A statutory 90 day consultation period is now underway and politicians and government agencies will meet with management as part of this process to investigate alternative solutions to closure.
Eurofound (2015), Ageas Retail, Closure in United Kingdom, factsheet number 78699, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/78699.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
