The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
140 jobs Number of planned job creations
Announcement Date
21 August 2014
Employment effect (start)
21 August 2014
Foreseen end date
Description
Cwmbran based call centre We Fight Any Claim has announced that it is to create 140 new jobs. The company specialises in compensation claims for customers who have been mis-sold payment protection insurance (PPI).
The new jobs, 100 of which will be full-time, will add to the existing 400 strong workforce at the South-East Wales site. It is not known when these jobs will be filled, but it is reported that recruitment for the new positions has been started.
The company has also made some changes to working conditions as part of its ‘Work Small Live Big’ campaign. Full time hours will be reduced from 40 to 35 per week with and after six months in post those who qualify will not be required to work on Fridays. Both these changes will result in no salary decrease. In addition the company has stated that it hopes that by offering a variety of part-time positions it will be able to give opportunities to groups such as parents who may not be able to commit to full time work.
Sources
21 August 2014: Wales Online
Citation
Eurofound (2014), We fight any claim, Business expansion in United Kingdom, factsheet number 77474, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/77474.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
