The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
507 jobs Number of planned job losses
Announcement Date
26 February 2014
Employment effect (start)
7 March 2014
Foreseen end date
31 March 2014
Description
Bankrupt call centre company Call Expert is partly taken over by three different companies, saving 255 of the company's 756 job positions. Accordingly, 501 employees will be dismissed in Abbeville, Roubais, Paris and La Reunion.
Amiens commercial court sanctioned the take-over plan by the companies Relaytion, IPG and BPOOI. Relaytion is buying the sites at Abbeville (Somme) and Paris, maintaining 196 positions of 522 positions (160 of 480 in Abbeville and 36 of 42 in Paris). IPG buys the site at Roubais (Nord), maintaining 37 of 166 positions and offering internal mobility to 6 employees. BPOOI takes over the site in the Reunion Island, keeping 10 of 48 employees. Furthermore, the site in Corsica will be closed and about 20 employees will be dismissed.
According the sources, the company had offered too low prices and couldn’t meet costs and social contributions.
In mid-2013, the ERM reported on the bankruptcy of the Call Expert site in Langedoc-Roussillon.
Sources
26 February 2014: Le Point
Citation
Eurofound (2014), Call Expert, Merger/Acquisition in France, factsheet number 76668, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/76668.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
