The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
500 - 1,000 jobs Number of planned job losses
Announcement Date
28 September 2013
Employment effect (start)
29 September 2013
Foreseen end date
31 October 2013
Description
German call-centre agency Walter Services is to cut more than 500 jobs in Germany. This is part of the company’s insolvency protection proceedings.
According to the sources, the restructuring plan envisages the closure of the sites in Lübeck (269 jobs) and Schutterwald (150 jobs) by the end of 2013 and also the reduction of the workforce at its headquarters in Ettlingen (approximately 90 job cuts). In total, the company employs 6,000 people in Germany.
Updated, 05-12-2013: As reported, the job reduction measures will continue and the total job cuts will be 1,000. The timeline and the locations affected are not still available.
Sources
27 September 2013: Heilbronner Stimme (online)
5 December 2013: Heilbronner Stimme
28 September 2013: Frankfurter Allgemeine Zeitung
Citation
Eurofound (2013), Walter Services, Bankruptcy in Germany, factsheet number 75961, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/75961.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
