Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Czech Telecommunication Office has announced its plan to hire 200 new workers by the end of 2013 in order to strengthen the current staff of 50 people who handle complaints about billing of telecommunication services.
The recruitment of 50 permanent workers will take place in early August 2013 and another 150 temporary workers are to be hired until the end of 2013 with the view to extending their contracts for another three years. The new jobs will be created in three sites (Ostrava, Hradec Králové and Ústí nad Labem).
The office currently registers over 390,000 unresolved complaints representing over CZK 4 billion because of non-payment of invoices. The complaints began to pile up due to the forthcoming transfer of the responsibility of resolving disputes to the courts system to take place next year.
Eurofound (2013), Czech Telecommunication Office (ČTÚ), Business expansion in Czechia, factsheet number 75739, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/75739.