The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
150 jobs Number of planned job creations
Announcement Date
5 November 2012
Employment effect (start)
1 March 2013
Foreseen end date
Description
On 5 November 2012, the state-owned bank PKO BP (Powszechna Kasa Oszczędności Bank Polski) announced plans to create a contact center in Rzeszów and to create 150 jobs during the first phase of operation. Zbigniew Jagiełło, the chairman of the board, revealed the company is to increase employment to 250 jobs in the future.
The center is expected to be operational in spring 2013. The Customer Interaction Centre will employ consultants who will support bank customers via phone, e-mail or even video-chat.
PKO BP was founded in 1919. Currently the bank employs about 29,000 people across Poland.
Sources
5 November 2012: Onet ()
Citation
Eurofound (2012), PKO BP, Business expansion in Poland, factsheet number 74535, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/74535.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
