Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Her Majesty's Revenue and Customs has announced that it plans to recruit up to 1,000 more staff.
The organisation is seeking new workers to achieve a call centre industry standards of answering 90% of calls. There have been improvements in call response rates, however only 74% of calls were answers last year.
Unions have welcomed the news, saying it is vital investment in the public services.
The timeline for the recruitment process is yet to be announced.
Eurofound (2012), HMRC, Business expansion in United Kingdom, factsheet number 74079, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/74079.