Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Firstsource, a call centre, will create 100 new jobs at its contact centre in Cardiff over the next three to six months. The contact centre provides customer services for satellite broadcaster Sky. Firstsource employs 400 staff following a straight transfer of roles from the previous company working for Sky.
Eurofound (2012), Firstsource, Business expansion in United Kingdom, factsheet number 73997, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/73997.