Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Fastweb, an Italian telecommunication player, decided to move back to Italy its customer care activities previously offshored and outsourced to Romania. The activities will be managed by an Italian contractor, and will be carried out in two facilities in Cagliari and Lecce. The relocation, which will be implemented by the end of September, aims to increase the quality of the service and improve the firm's Corporate Social Responsibility (CSR).
Eurofound (2018), Fastweb, Reshoring in Italy, factsheet number 73, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/73.