The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
104 jobs Number of planned job losses
Announcement Date
15 December 2011
Employment effect (start)
16 December 2011
Foreseen end date
24 December 2011
Description
Due to insolvency, the Linz based call centre Kosema is to close its business by Christmas. All remaining 104 employees stand to lose their jobs.
According to the call centre, which was only opened in 2009, this step was due to outstanding debts of a main client in the six figure range. Kosema, by his own account the fifth largest call centre in Austria, has pursued its claims through a judicial process.
No investors were found, thus forcing the company to shut down its business by Christmas 2011. All 104 employees, most of them female and part-time workers, have been registered with Austria's Public Employment Service early warning system.
Sources
15 December 2011: Der Standard
15 December 2011: Oberösterreichische Nachrichten
Citation
Eurofound (2011), Kosema, Bankruptcy in Austria, factsheet number 72884, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72884.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
