Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
American Airlines has announced that it is to close its call centre at its international reservations office in Dublin with the loss of 130 jobs.
The airline said it had "posted significant losses in recent years; particularly compared to its US competitors which benefited from reducing costs through the bankruptcy courts". It added that its intention is to outsource the work currently handled in Dublin which it believed would result in "significant savings".
The company said it would now enter a period of consultation to discuss a proposal to outsource the work to an offshore location. It is not known to which country the jobs will be outsourced.
Eurofound (2011), American Airlines, Outsourcing in Ireland, factsheet number 72282, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72282.