Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Telecom company KPN has announced it will cut between 4,000 and 5,000 jobs in the Netherlands in the coming four years. A large proportion of these jobs will be outsourced to India. The job cuts are attributed to the loss of turnover in the traditional telecom activities, due to the increasing use of social media and various software like ping and voip. Unions and the central Works Council reacted opposed the decision.
UPDATE: On 23 April 2012 KPN announed it will increase the speed of the restructuring with two years, finalizing the process already in 2013. Background is the increasing loss of turnover in its mobile phone netwerk, due to freely available services like Skype and Facebook.
Eurofound (2011), KPN, Outsourcing in Netherlands, factsheet number 72086, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72086.