Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Serco, a company which manages sales for retailers, has announced plans to create 600 new jobs in Cardiff. The company will open a new contact centre in August. The company said recent growth within existing accounts, as well as from new customers, had prompted the opening of the new centre.
Eurofound (2011), Serco, Business expansion in United Kingdom, factsheet number 72064, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72064.