Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Fusion, a firm handling motorbike and car insurance inquiries, has announced that it is to create 100 new jobs at its Coventry call centre. The company has revealed plans to expand its operations and expects staff to deal with more than 700,000 more customer calls every year.
Eurofound (2010), Fusion, Business expansion in United Kingdom, factsheet number 71081, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/71081.