Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Convergys, a US-based firm providing business and management consulting services, is to create 300 call centre jobs at its site in Newcastle. The company has a contract with a telecoms firm and plans to create the new positions by the end of 2008. The jobs will include customer services, technical support and sales staff.
Eurofound (2008), Convergys, Business expansion in United Kingdom, factsheet number 67634, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/67634.