The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
800 jobs Number of planned job creations
Announcement Date
1 May 2008
Employment effect (start)
Foreseen end date
Description
Firstsource, a firm that operates in the call centre sector, has announced that it is to create 800 new jobs in Nothern Ireland. 300 new posts will be created at the firm's existing site in Londonderry, whilst 500 new jobs will be created at a location that the firm is yet to decide upon. 530 are currently employed at the firm's site in Londonderry. Firstsource has received 6.7 million GBP from Invest Northern Ireland, a governmental body that promotes and supports investment in Northern Ireland, to support the new investment. Nigel Dodds, Economy Minister for Northern Ireland, stated that the Northern Irish economy was likely to gain 10 million GBP annually in salaries from the new investment. As of May 2008, it is unknown when the new jobs will be created by.
Sources
1 May 2008: BBC News
Citation
Eurofound (2008), Firstsource, Business expansion in United Kingdom, factsheet number 66585, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/66585.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
