The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
1,306 jobs Number of planned job creations
Announcement Date
23 May 2007
Employment effect (start)
1 August 2007
Foreseen end date
31 December 2007
Description
Teleperformance, formerly SR.Teleperformance, strengthened its commercial partnership with SFR Service Client on 23 May 2007 and agreed to take-over two customer contact centers of SFR Service Client in Lyon and Toulouse employing all 1,306 staff: 582 in Lyon and 724 in Toulouse. Vivendi's mobile telephone unit SFR is planning to outsource another call centre to subcontractor Arvato Services. Both outsourcing agreements will take place between August and December 2007. Teleperformance has agreed to guarantee the jobs at the site 'for at least three years'. In 2006, the Teleperformance Group achieved 1.38 million Euro in revenues. The Group operates nearly 59,000 computerised workstations with more than 70,000 employees across 275 contact centers (including 93 contact centers directly managed in clients' premises) in 43 countries.
Sources
24 May 2007: La Tribune
24 May 2007: Sud Ouest
23 May 2007: Journal des Finances
23 May 2007: La Tribune
Citation
Eurofound (2007), Teleperformance, Business expansion in France, factsheet number 65385, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/65385.
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