Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Credit Card firm Barclaycard is to close its Manchester call centre and move some of the work to India, with the loss of 630 jobs, it has announced. The firm's base at Peterloo House will shut in July 2007, with work moved to Mumbai and Delhi and to Teesside. The workers will be paid until October to help them find other work. The union Amicus said the closure was 'totally inappropriate' for such a profitable firm. Staff at the city centre' s Dickinson Street call centre were told about the closure on the morning of 7 March. Antony Jenkins, chief executive of Barclaycard, said: 'Decisions like these are never easy and we will be doing everything we can to support those affected.' Amicus official Steve Pantak said it had voiced its opposition to the moves. He said: 'At a time of increasing pressure on all staff in Barclaycard, we believe it to be totally inappropriate for this large and highly profitable employer to be announcing closures and job losses.' Mr Pantak said 'robust agreements' were in place to help staff find other jobs. The Greater Manchester Chamber of Commerce said the cuts were a huge 'blow' to the city. Dr John Risk, the chamber's principal economic advisor, said: 'Barclaycard is a major employer in the area.' 'The workforce will be understandably shocked by the news. It is vital that they are offered help to find other work.'
Eurofound (2007), Barclaycard, Offshoring/Delocalisation in United Kingdom, factsheet number 65067, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/65067.