The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
530 jobs Number of planned job creations
Announcement Date
29 November 2006
Employment effect (start)
Foreseen end date
Description
A Scottish call centre firm aims to create more than 500 jobs in East Ayrshire after it secured a 1.4 million GBP grant from the Scottish Executive.
Telecom Service Centres (TSC) will open a new operation in Kilmarnock with a workforce of 100 employees and a view to creating a further 430 posts.
TSC clients include Vodafone, T-Mobile, HSBC, HBOS and the Department for Trade and Industry. Recruitment is under way for both full-time and part-time positions.
The Kilmarnock move is the biggest expansion in the firm's history.
Ken Hills, chief executive officer, said: 'I am very proud of the fact that a Scottish company has made such an impact in such a highly competitive sector. We not only do business for some of the world's biggest brand names - we are increasing the work we do for them. This latest expansion will ensure we have the capability to handle more work.'
The Scottish Executive provided a grant of 1.4 million GBP through regional selective assistance. It is paid in instalments, provided job targets are met.
Allan Wilson, deputy minister for enterprise, said: 'Today's announcement is excellent news for Kilmarnock and Scotland.'
Last year, TSC had a turnover of 43.5 million GBP and announced profits of 2.5 million GBP - reversing an operating loss of 1.5 million GBP in the previous year.
The company was launched in Rothesay in the mid-90s with seven staff. It now has about 3,000 employees in nine UK locations.
Sources
29 November 2006: BBC Website
Citation
Eurofound (2006), Telecom Service Centres, Business expansion in United Kingdom, factsheet number 64534, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/64534.
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